Aha and subsidiaries(“we”, “us”, “our”, “Aha”)are committed to protecting your privacy. This Privacy Policy(“Policy”)describes our practices in connection with information privacy on Personal Data we process through your individual use of the following services, products, and related mobile applications (collectively, the“Products”)
Mobile ApplicationIn this Privacy Policy,“Personal Data”means information that can be used to identify an individual,either from that information alone, or from that information and other information we have access toabout that individual.“Smart Devices”refers to those nonstandard computing devices produced ormanufactured by hardware manufacturers, with human-machineinterface and the ability to transmitdata that connect wirelessly to a network, including: smart home appliances, smart wearable devices,smart air cleaning devices, etc.“Apps”refers to those mobile applications developed by Aha that provide end users remote control to Smart Devices and with the ability toconnect to the supplier IoT Platform.
For other branded mobile applications powered by Aha our Clients control all the Personal Data collected through our Products. We collect the information under the direction of our Clients and the processing of such information shall be limited to the purpose of providing the service for which our Clients has engaged us. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly.
In order to provide our services to you, we will ask you to provide necessary Personal Data that is required to provide those services. If you do not provide your Personal Data, we may not be able to provide you with our products or services
Account or Profile Data: When you register anaccount with us, we may collect your nameand contact details, such as your email address, phone number, user name, and login credentials.During your interaction with our Products, we may further collect your nickname, profile picture,country code, language preference or time zone information into your account.Feedback: When using feedback and suggestion features in our Products, we will collectyour email address, mobile phone number and your feedback content to address your problemsand solve device failures on a timely basis
Device Information: When you interact with our Product, we automatically collect device information, such as the MAC address of your devices, IP address, wireless connection information,operating system type and version, application version number, push notification identifier, log files,and mobile network information.Usage Data: During your interaction with our Sites and Services, we automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our Sites and Services.Log Information: When you use our app, the system and exception log may be uploaded.Location Information: We may collect information about your real-time precise or non-precise geo-location when you use our specific Products or Services, such as Aha.
Basic Information of Smart Devices: When you connect your Smart Devices with ourProducts orServices, we may collect basic information about your Smart Devices such as devicename, device ID, online status, activation time, firmware version, and upgrade information.Information Reported by Smart Devices: Depending on the different Smart Devices youelect to connect with our Products or Services, we may collect different information reported byyour Smart Devices.
The purpose for which we may process information about you are as follows:Provide You Services: We process your account and profile data, device information,usage data, location information, and Smart Device related information to provide you with our Products and Services that you have requested or purchased. The legal basis for this processing is to perform our contract with you according to our Terms of Use.,Improve Our Services: We process your device information, usage data, location information and Smart Device related information to ensure the functions and safety of our Products, to develop and improve our Products and Services, to analyze the efficiency of our operations, and to prevent and trace fraudulent or inappropriate usage.The legal basis for this processing is to perform our contract with you according to our Terms of Use.Non-marketing Communication:We process your Personal Data to send you important informationregarding the Services, changes to our terms, conditions, and policies and/or other administrativeinformation. Because this information may be important, you may not opt-out of receiving suchcommunications. The legal basis for this processing is to perform our contract with you accordingto our Terms of Use.
Marketing Communication: We may process your Personal Data to provide marketingand promotional materials to you on our Products and Services.If we do so, each communicationwe send you will contain instructions permitting you to opt-out of receiving future communicationsof that nature.The legal basis for this processing is yourconsent.Additionally, if you consent toparticipate in our lottery, contest or other promotions, we may use your Personal Data to managesuch activities.Personalization: We may process your account and profile data, usage data, deviceinformation to personalize product design and to provide you with services tailored for you, suchas recommending and displaying information and advertisements regarding products suited toyou,and to invite you to participate in surveys relating to your use of our Products. The legal basis forthis processing is yourconsent.Legal Compliance: We may process your Personal Data as we believe to be necessaryor appropriate: (a) to comply withapplicable laws and regulations; (b) to comply with legal process;(c) to respond to requests from public and government authorities (d) to enforce our terms andconditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy,safety or property, and/or that of other users, including you; and (g) to allow us to pursue availableremedies or limit the damages that we may sustain.
At Please enter the company name, we only share Personal Data in ways that we tell you about. Wemay share your Personal Data with the following recipients:To our third-party service providers who perform certain business-related functions for us,such as website hosting, data analysis, payment and credit card processing, infrastructureprovision, IT services, customer support service, e-mail delivery services, and other similarservices to enable them to provide services to us.To our customers and other business partners who provide you, directly or indirectly, withyour Smart Devices, and/or networks and systems through which you access and use our Sitesand Services.To an affiliate or other third party in the event of any reorganization, merger, sale, jointventure, assignment, transfer or other disposition of all or any portion of our business, assets orstock (including without limitation in connection with any bankruptcy or similar proceedings). Insuch an event, you will be notified via email and/or a prominent notice on our website of any changein ownership, incompatible new uses of your Personal Data, and choices you may have regardingyour Personal Data.As we believe to be necessary or appropriate: (a) to comply with applicable laws andregulations; (b) to comply with legal process; (c) to respond to requests from public and governmentauthorities, including public and government authorities outside your country of residence; (d) toenforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect
our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow usto pursue available remedies or limit the damages that we may sustain.To subsidiaries or affiliates within our corporate family, to carry out regular businessactivities.Except for the third parties described above, to third parties only with your consent
To facilitate our operation, we may transfer, store and process your Personal Data in jurisdictions otherthan where you live. Laws in these countries may differ from the laws applicable to your country ofresidence.
We respect your rights and control over your Personal Data. You may exercise any of the followingrights:Via the“Profile–Personal Center”in our ProductsYou do not have to pay a fee and we will aim to respond you within 30 days. If you decide to email us,in your request, please make clear what information you would like to have changed, whether you wouldlike to have your Personal Data deleted from our database or otherwise let us know what limitationsyou would like to put on our use of your Personal Data. Please note that we may ask you to verify youridentity before taking further action on your request, for security purposes.You may:Request accessto the Personal Data that we process about you;Request that we correct inaccurate or incomplete Personal Data about you;Request deletion of Personal Data about you;Request restrictions, temporarily or permanently, on our processing of some or allPersonal Data aboutyou;Request transfer of Personal Data to you or a third party where we process the data based on yourconsent or a contract with you, and where our processing is automated; andOpt-out or object to our use of Personal Data about you where our use is based on your consent orour legitimate interests
We use commercially reasonable physical, administrative, and technical safeguards to preserve theintegrity and security of your Personal Data.Please enter the company nameprovides various securitystrategies to effectively ensure data security of user and device. As for device access,Please enter thecompany nameproprietary algorithms are employed to ensure data isolation, access authentication,
applying for authorization.As for data communication, communication using security algorithms andtransmission encryption protocols andcommercial levelinformation encryption transmission based ondynamic keys are supported. As for data processing, strict data filtering and validation and completedata audit are applied. As for data storage, all confidential information of users will be safely encryptedfor storage. If you have reason to believe that your interaction with us is no longer secure (for example,if you feel that the security of any account you might have with us has been compromised), you couldimmediately notify us of the problem by emailing
We process your Personal Data for the minimum period necessary for the purposes set out in thisPrivacy Policy, unless there is a specific legal requirement for us to keep the data for a longer retentionperiod. We determine the appropriate retention period based on the amount, nature, and sensitivity ofyour Personal Data, and after the retention period ends, we will destruct your Personal Data. When weare unable to do so for technical reasons, we will ensure that appropriate measures are put in place toprevent any further such use of your Personal Data
We may update this Privacy Policy to reflect changes to our information practices. If we make anymaterial changes we will notify you by email (send to the e-mail address specified in your account) orby means of a notice in the mobile applications prior to the change becoming effective. We encourageyou to periodically review this page for the latest information on our privacy practices