Aha and subsidiaries (“we”, “us”, “our”, “Aha”) are committed to
protecting your privacy. This Privacy Policy (“Policy”) describes our
practices in connection with information privacy on Personal Data we
process through your individual use of the following services,
products, and related mobile applications (collectively, the
“Products”):
In this Privacy Policy, “Personal Data” means information that can be
used to identify an individual, either from that information alone,
or from that information and other information we have access to
about that individual. “Smart Devices” refers to those non-standard
computing devices produced or manufactured by hardware manufacturers,
with human-machine interface and the ability to transmit data that
connect wirelessly to a network, including: smart home appliances,
smart wearable devices, smart air cleaning devices, etc. “Apps”
refers to those mobile applications developed by Aha that provide end
users remote control to Smart Devices and with the ability to connect
to the supplier IoT Platform.
For other branded mobile applications powered by Aha, our Clients
control all the Personal Data collected through our Products. We
collect the information under the direction of our Clients and the
processing of such information shall be limited to the purpose of
providing the service for which our Clients has engaged us. If you
are a customer of one of our Clients and would no longer like to be
contacted by one of our Clients that use our service, please contact
the Client that you interact with directly.
What Personal Data do we collect
In order to provide our services to you, we will ask you to provide
necessary Personal Data that is required to provide those services.
If you do not provide your Personal Data, we may not be able to
provide you with our products or services.
Information You Voluntarily Provide Us
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Account or Profile Data: When you register an
account with us, we may collect your name and contact details, such
as your email address, phone number, user name, and login
credentials. During your interaction with our Products, we may
further collect your nickname, profile picture, country code,
language preference or time zone information into your account.
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Feedback: When using feedback and suggestion
features in our Products, we will collect your email address,
mobile phone number and your feedback content to address your
problems and solve device failures on a timely basis.
Information We Collect Automatically
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Device Information: When you interact with our
Product, we automatically collect device information, such as the
MAC address of your devices, IP address, wireless connection
information, operating system type and version, application version
number, push notification identifier, log files, and mobile network
information.
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Usage Data: During your interaction with our Sites
and Services, we automatically collect usage data relating to
visits, clicks, downloads, messages sent/received, and other usage
of our Sites and Services.
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Log Information: When you use our app, the system
and exception log may be uploaded.
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Location Information: We may collect information
about your real-time precise or non-precise geo-location when you
use our specific Products or Services, such as Aha.
Smart Devices Related Information
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Basic Information of Smart Devices: When you
connect your Smart Devices with our Products or Services, we may
collect basic information about your Smart Devices such as device
name, device ID, online status, activation time, firmware version,
and upgrade information.
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Information Reported by Smart Devices: Depending
on the different Smart Devices you elect to connect with our
Products or Services, we may collect different information reported
by your Smart Devices.
Purposes and legal basis for processing Personal Data
The purpose for which we may process information about you are as follows:
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Provide You Services: We process your account and
profile data, device information, usage data, location information,
and Smart Device related information to provide you with our
Products and Services that you have requested or purchased. The
legal basis for this processing is to perform our contract with you
according to our Terms of Use.
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Improve Our Services: We process your device
information, usage data, location information and Smart Device
related information to ensure the functions and safety of our
Products, to develop and improve our Products and Services, to
analyze the efficiency of our operations, and to prevent and trace
fraudulent or inappropriate usage. The legal basis for this
processing is to perform our contract with you according to our
Terms of Use.
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Non-marketing Communication: We process your
Personal Data to send you important information regarding the
Services, changes to our terms, conditions, and policies and/or
other administrative information. Because this information may be
important, you may not opt-out of receiving such communications.
The legal basis for this processing is to perform our contract with
you according to our Terms of Use.
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Marketing Communication: We may process your
Personal Data to provide marketing and promotional materials to you
on our Products and Services. If we do so, each communication we
send you will contain instructions permitting you to opt-out of
receiving future communications of that nature. The legal basis for
this processing is your consent. Additionally, if you consent to
participate in our lottery, contest or other promotions, we may use
your Personal Data to manage such activities.
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Personalization: We may process your account and
profile data, usage data, device information to personalize product
design and to provide you with services tailored for you, such as
recommending and displaying information and advertisements
regarding products suited to you, and to invite you to participate
in surveys relating to your use of our Products. The legal basis
for this processing is your consent.
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Legal Compliance: We may process your Personal
Data as we believe to be necessary or appropriate: (a) to comply
with applicable laws and regulations; (b) to comply with legal
process; (c) to respond to requests from public and government
authorities; (d) to enforce our terms and conditions; (e) to
protect our operations, business and systems; (f) to protect our
rights, privacy, safety or property, and/or that of other users,
including you; and (g) to allow us to pursue available remedies or
limit the damages that we may sustain.
Who do we share Personal Data with?
At Aha, we only share Personal Data in ways that we tell you about.
We may share your Personal Data with the following recipients:
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To our third-party service providers who perform certain
business-related functions for us, such as website hosting, data
analysis, payment and credit card processing, infrastructure
provision, IT services, customer support service, e-mail delivery
services, and other similar services to enable them to provide
services to us.
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To our customers and other business partners who provide you,
directly or indirectly, with your Smart Devices, and/or networks
and systems through which you access and use our Sites and
Services.
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To an affiliate or other third party in the event of any
reorganization, merger, sale, joint venture, assignment, transfer
or other disposition of all or any portion of our business, assets
or stock (including without limitation in connection with any
bankruptcy or similar proceedings). In such an event, you will be
notified via email and/or a prominent notice on our website of any
change in ownership, incompatible new uses of your Personal Data,
and choices you may have regarding your Personal Data.
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As we believe to be necessary or appropriate: (a) to comply with
applicable laws and regulations; (b) to comply with legal process;
(c) to respond to requests from public and government authorities,
including public and government authorities outside your country of
residence; (d) to enforce our terms and conditions; (e) to protect
our operations, business and systems; (f) to protect our rights,
privacy, safety or property, and/or that of other users, including
you; and (g) to allow us to pursue available remedies or limit the
damages that we may sustain.
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To subsidiaries or affiliates within our corporate family, to carry
out regular business activities.
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Except for the third parties described above, to third parties only
with your consent.
International Transfer of Information Collected
To facilitate our operation, we may transfer, store and process your
Personal Data in jurisdictions other than where you live. Laws in
these countries may differ from the laws applicable to your country
of residence.
Your Rights Relating to Your Personal Data
We respect your rights and control over your Personal Data. You may
exercise any of the following rights via the “Profile – Personal
Center” in our Products. You do not have to pay a fee and we will aim
to respond to you within 30 days. If you decide to email us, in your
request, please make clear what information you would like to have
changed, whether you would like to have your Personal Data deleted
from our database or otherwise let us know what limitations you would
like to put on our use of your Personal Data. Please note that we may
ask you to verify your identity before taking further action on your
request, for security purposes. You may:
- Request access to the Personal Data that we process about you;
- Request that we correct inaccurate or incomplete Personal Data about you;
- Request deletion of Personal Data about you;
- Request restrictions, temporarily or permanently, on our processing of some or all Personal Data about you;
- Request transfer of Personal Data to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated; and
- Opt-out or object to our use of Personal Data about you where our use is based on your consent or our legitimate interests.
Security
We use commercially reasonable physical, administrative, and
technical safeguards to preserve the integrity and security of your
Personal Data. Aha provides various security strategies to
effectively ensure data security of user and device. As for device
access, Aha proprietary algorithms are employed to ensure data
isolation, access authentication, applying for authorization. As for
data communication, communication using security algorithms and
transmission encryption protocols and commercial level information
encryption transmission based on dynamic keys are supported. As for
data processing, strict data filtering and validation and complete
data audit are applied. As for data storage, all confidential
information of users will be safely encrypted for storage. If you
have reason to believe that your interaction with us is no longer
secure (for example, if you feel that the security of any account you
might have with us has been compromised), you could immediately
notify us of the problem by emailing us.
Data Retention
We process your Personal Data for the minimum period necessary for
the purposes set out in this Privacy Policy, unless there is a
specific legal requirement for us to keep the data for a longer
retention period. We determine the appropriate retention period based
on the amount, nature, and sensitivity of your Personal Data, and
after the retention period ends, we will destruct your Personal Data.
When we are unable to do so for technical reasons, we will ensure
that appropriate measures are put in place to prevent any further
such use of your Personal Data.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes to our
information practices. If we make any material changes we will notify
you by email (send to the e-mail address specified in your account)
or by means of a notice in the mobile applications prior to the
change becoming effective. We encourage you to periodically review
this page for the latest information on our privacy practices.
